Lighthouse features high-resolution video, but certain conditions can affect video quality. Your videos will look best if your camera has an unobstructed, evenly lit view.
For best results Lighthouse should be set up 4-10 feet off the floor, with a clear view of the action you want to see.
The area 3 feet in front of the camera needs to be free from obstructions. This could mean:
- Moving objects out of the camera's field of view
- Tilting the camera forwards so none of the surface it's on, like the edge of a table or shelf, is visible in your live view
Certain lighting conditions can cause problems as the camera tries to adjust to changing lighting conditions.
- Make sure that Lighthouse isn't facing directly from darkness into a bright doorway opening as overexposure to direct sunlight in contrast to a darker room can cause problems.
- We also suggest that you don't mount Lighthouse directly next to a bright ceiling light or window. This can cause an imbalance between the area of the light source and the rest of the room.
The camera frame rate is 30 frames per second anytime there's 3D motion in front of it.
We do slow down the frame rate during long periods of inactivity to reduce WiFi bandwidth usage. If your video looks a bit choppy in the Daily Recap, this is generally due to no 3D movement being detected, resulting in a lower frame rate.
If you have grainy or choppy video and already check the items above, you can refresh your camera by tapping the Camera On/Off button to toggle turn the camera off, waiting 10 seconds, then turning it back on.
If you’ve checked all of the above and the video quality is still poor, please visit the More tab in your app and use the Contact Support feature to let us know!