Please check out the topic below that fits you best. For tips on getting started with facial recognition, check out this help article.
In order to capture new faces your camera needs to be turned on with privacy mode off.
There are two ways to adjust privacy settings:
- Manually: on the Home tab in the app, tap the dots below the video.
- Automatically: in the More/Settings tab, tap on your camera(s) and make sure Turn off when is set to Never.
Note: once you've tagged some examples of users, new images of them will appear in their profile on the People tab, where you can confirm more examples.
After tagging 15 or more faces per user, you can return the camera to privacy mode.
If your camera is on and you are still not seeing pictures of new people, you may want to adjust the position of your camera.
Make sure that the camera is getting a clear view of people who are in the home. If the camera is too far away from where people come and go, or the lighting in that area is very dim, the camera won't be able to get a good picture.
Lighthouse sends security alerts any time it sees a person and security alerts are on, even if that person's face is recognized by your camera.
This is a precaution, since we can't be sure of getting a good look at the face of everyone who comes in, and don't want you to miss an important alert.
To avoid security alerts for trusted household members, just add them to your account so your Lighthouse turns off security alerts when they arrive. Click here to learn more about adding users.
Obstructed or partial views (especially at a distance) can prevent your Lighthouse from recognizing an individual’s face.
For best results, make sure the camera has a clear view of where people usually come and go.
After Lighthouse gets a few clear views of someone’s face, you’ll need to name them in the People tab, under Faces. If you've already done that, check their profile on the People tab and confirm more faces that belong to them.