Please check out the topic below that fits you best. For tips on getting started with facial recognition, check out this help article.
In order to capture new faces your camera needs to have a clear view and not be in privacy mode. Also, your camera only looks for faces when there’s movement, so it may not catch people standing completely still in front of it.
Placement and view
Lighthouse needs a clear view in order to detect the faces of the people in the home. You'll want to place the camera near where people come and go, and make sure the 2-3 feet in front of the camera are free from any obstructions like lamps or vases. This also includes the surface where Lighthouse is placed, so make sure the edge of a bookcase, the lip of a table, or the corner of a desk are not in view.
If the lighting in the area around the camera is very dim, or unbalanced, the camera won't be able to get a good picture. Face your Lighthouse away from bright, direct light sources, such as large windows with a lot of bright sunlight. If you mount it, make sure the camera is not so close to a ceiling light that it shines directly into the field of view.
When new faces are detected, an Unknown Faces icon will appear on the Home tab:
- Click the Unknown Faces icon to view new faces seen by the camera
- Tap on a few images of someone
- Choose who to assign them to.
Once you've tagged some examples of users, new images of them will appear in their profile on the People tab, where you can confirm more examples. In order to make sure the camera is getting new pictures of people, make sure Privacy mode is disabled.
By default, you’ll get a notification from the preset Ping for security when the camera sees “Person-related activity while all invited users are away,” even if that person's face is recognized by your camera.
This is a precaution, since we can't be sure of getting a good look at the face of everyone who comes in, and don't want you to miss an important alert.
To avoid getting Pings for trusted household members, just add them to your account so your Lighthouse won’t Ping you when they arrive. Click here to learn more about adding users.
Obstructed or partial views (especially at a distance) can prevent your Lighthouse from recognizing an individual’s face.
For best results, make sure the camera has a clear view of where people usually come and go.
After Lighthouse gets a few clear views of someone’s face, you’ll need to name them in the People tab, under Faces. If you've already done that, check their profile on the People tab and confirm more faces that belong to them.
Following just a few simple steps will help you set up your Lighthouse to best capture faces:
Keep the 2-3 feet in front of the camera free from obstructions.
- This includes the edge of the table or shelf, for example, where you've placed it
Make sure the area is well-lit
- Overly dim or overly bright light will make it harder to detect faces
Turn off privacy mode
- If the camera is not turned on, it can't take pictures
Don't sit still in front of the camera
- Lighthouse only looks for faces when there is movement, so if you're trying to teach it to recognize new faces, make sure they're not standing still
Facial recognition is only available with an AI Service plan.