People visiting your home will eventually be recognized by Lighthouse when they are seen, but you can also track visitors with GPS by adding them as authorized users to your account. Adding authorized users lets you stay aware of when they come and go, even if they’re not in front of the camera.
It also keeps you from getting false alerts! Lighthouse automatically turns security alerts off when you or other authorized users are home. Learn more about security alerts.
Make sure the person you want to invite is in your phone's contacts, then follow these steps:
- In the app, open the People tab.
- Tap the icon in the upper right corner.
- Select who you’d like to add and choose to send the invitation via text message or email.
- Finally, choose their access level (details below) and tap Send Invite.
When you add authorized users, you’ll be able to choose from the levels of account access listed below. No matter what level you choose, new users will only have access to video recorded after they were added to the account.
Owner: Full access to video, app, account and device settings.
Member: Access to the video and app, but can't change settings or invite new users.
Guest: See when they come and go, but they have no access to video footage or settings.
When you send someone an invite, the person will receive an email or text with a link to accept it. The invite link will last 24 hours, and the invitation must be opened on a cell phone.
After accepting, if the app is not installed, the App Store or Google Play Store will open. The person should install the app, tap "Create a new account," and set up a new account.
If the app is already installed, the app will open. The person should tap "Create a new account," and set up a new account.
Owners are allowed to manage other users' access levels, switch users from tagged to authorized, and remove them from the account altogether.
To change the access level, just open the People tab, tap on the user's name, then tap the user's access level. You can select a new level for an authorized user, invite a tagged user to your home, delete the user from the account.